Terms and refund policy

Short and clear, so you know your rights when buying from Bilitchi.

1. Account and identity

You sign in only with your mobile number and a text-message code. Keeping access to your phone line is your responsibility.
For events where the organizer requires it, a national ID is needed to buy. Each ID can be registered to only one account and cannot be changed after verification.
The holder's name and a partial national ID appear on the ticket, and ID may be requested at the door.

2. Buy tickets

Seats you select are held for 10 minutes; after that they return to general sale.
The organizer sets a per-person limit for each showtime. Tickets received by transfer or resale count toward it.
If your payment succeeds but the seats were lost in the meantime, the full amount goes straight back to your wallet.
In lottery sales, winners get a text message and must pay within the stated window; otherwise their allocation is released.

3. Admitted

The entry QR appears only on the ticket page in your account and changes every 30 seconds. Screenshots and printouts are not accepted.
Each ticket is scanned and accepted only once.

4. Transfer ticket

Where the organizer allows it, you can transfer a ticket to another mobile number. Your ticket is voided and a new one is issued to the recipient.
Each ticket can be transferred a limited number of times (2). Transfers cannot be undone.

5. Official resale market

Resale is allowed only on Bilitchi's official market, within each event's price cap.
The market fee is 5% of the sale price, deducted from the seller's proceeds.
After the sale, the seller's ticket is voided and a new ticket with a fresh code is issued in the buyer's name. The proceeds go to the seller's wallet.
Tickets traded outside Bilitchi are not supported and may be refused at the door.

6. Cancellations and refunds

If a showtime is cancelled, the amount paid for every valid ticket is automatically returned to the current holders' wallets and we send a text message.
If the time or place changes, you'll be told by text message.
Purchases can't be cancelled once the ticket is issued; instead, transfer it or sell it on the official market.
Wallet balance can be used for future purchases. To withdraw it, contact support.

7. Support

For any question, call: 021-00000000